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We have a 14-day return policy, meaning you have 14 days from the date you received your product to request a return.

To be eligible for a return, the product must be in the same condition as when you received it: unused, unopened, with all tags attached, in its original packaging, and undamaged. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at (help.plantx@outlook.com). Returns should be sent to the following address: [609 Al-Ferdous Armed Forces Officers City - 6th of October - Giza - Egypt].

If your return request is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Products returned without a prior return request will not be accepted.

You can always contact us with any questions regarding returns at help.plantx@outlook.com.

Damages and Problems
Please inspect your order upon receipt and contact us immediately if you find any defects or damage to the product, or if you receive the wrong item, so we can assess and resolve the issue.

Exclusions/Non-Returnable Products
Certain types of products, such as custom-made items (like special orders or personalized products), are non-returnable. Please contact us if you have any questions or concerns about your product.

Unfortunately, we cannot accept returns of discounted items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the product you have. Once the return is accepted, you can purchase the replacement separately.

14-Day Return Period in the EU
Subject to the above, if the goods are shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a reason. As mentioned above, the product must be in the same condition as when you received it, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds
We will notify you as soon as we receive and inspect your returned product, and inform you whether your refund has been approved. If approved, the refund will be automatically credited to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund and add it to your account.

If more than 15 business days have passed since your return request was approved, please contact us at help.plantx@outlook.com.